from Hotelier Indonesia Magazine
Edition 34
Mizzisoft, the developer of a leading cloud-based Workforce Management System helped Jeju Shinhwa (Korea) revolutionize their workforce management through implementation of a solution that included planning, rostering, time & attendance to final payroll for more than 1000 employees. This has allowed Jeju Shinhwa, one of Korea’s largest Integrated Resorts to upgrade their manpower processes from an antiquated system to an easy to use web based solution.
Jeju Shinhwa World is an exciting and prestigious world-class integrated resort located in the south-western part of Jeju Island, developed by Landing Jeju Development Co., Ltd. which is incorporated by Landing International Development Limited.Jeju Shinhwa World will be one of South Korea’s speculative integrated resorts, spanning across a land area of approximately 2.5 million square meters and a total investment of $US 1.8 billion (2 trillion) Korean won development. Jeju Shinhwa World has premium leisure and entertainment facilities which cater to local and overseas visitors of all ages.
The Challenge
Jeju Shinhwa wanted to improve it’s data management for its many of employees through the processes of Payroll, Timekeeping, Employee check schedules, and paychecks. They wanted one integrated system to manage all their workforce throughout the organization.
Being a Korean company, they needed a multilingual system capable of addressing the language needs of local Korean staff, as well as expat managers. “Along with simply offering a Korean language option, the system must be flexible enough to address Korea’s unique business culture,” says Dennis Murro, Director of Workforce Scheduling for Shinhwa World.
Resort management also realized it needed a better way to manage its constantly changing staffing requirements and employee schedules across multiple assignments locations. They had been scheduling more than 1000 employees every week using mostly manual processes, on paper and spreadsheets. Employee tracking was an arduous task, even pulling up individual employee schedules was difficult. They needed to simplify the process, allowing them to easily assign the proper employees to the proper location at the right time.
Jeju Shinhwa needed to streamline its Human Resource processes by leveraging automated workflows and mobile technology to save costs. They wanted to implement enterprise workflows, with a solution that could integrate a set of business processes to optimize employee productivity for the individual worker and throughout the resort.
The Solution
When looking at the size of Jeju Shinhwa World – and the growth they are expecting – the resort needed a solution that would not only work immediately but one that would also fit their needs well into the future. Mizzisoft’s Easy Roster provides a fully integrated system that incorporates Planning (Forecasting), Rostering, Time & Attendance and Payroll. This ensures an accurate data-flow through the system.
Easy Roster’s Planning module is vital to Jeju Shinhwa in ensuring efficient & effective rosters that provide labor cost savings. From a gaming perspective this is done by using Hands In Play (HIP) data to forecast which tables to open at what time of the day. Using the forecasted table data the system automatically opens the appropriate tables using the floorplan functionality, which is a graphical representation of the gaming floor. Floor planning takes into consideration game type, supervisor ratios and skills when assigning employees to the roster.
For non-gaming the system uses other Key Volume Indicators (KVI) data such as covers, checks, check-in/outs, occupancy and many others. Labor standards are then applied to the KVI data to forecast accurate labor needs.
The Results
The Mizzisoft application is web based, with no installation needed. It was possible for Jeju Shinhwa to control costs on system use and maintenance. While also reducing additional expenses required for system upgrades. Such a benefit of using a sophisticated system for a low monthly fee.
The resort’s data resides in Mizzisoft’s Data Centre using industrial SSD Linux servers, giving the directors at Jeju Shinhwa confidence that their data is fully protected. Mizzisoft does full database and server replication so if one machine goes down it will automatically switch to the replication machine.
Mizzisoft can give all managers and staff access to the appropriate data, through any HTML5 Browser, which includes Windows, ChromeBooks, Macs, Android TV, Tables & Phones, iPads, iPhones and other smartphones. As Jeju Shinwha is in Korea, the site is able to customize the user interface in one of multiple languages including English and Korean.
The system also provides the resort with an Employee portal where the staff can view the published roster, submit personal leave requests and see their pay information.
“There are many reasons we selected Mizzisoft as our technology partner. We knew that Mizzisoft was an innovative developer addressing the needs of high-end Casinos and Resorts around the world. We have been pleased with how the system addresses our needs, and the high level of support we receive,” Dennis Murro mentions.
Conclusion
By using Mizzisoft’s web-based Workforce Management solution, Jeju Shinwha has managed to streamline their Human Resource processes leveraging automated workflows and mobile technology while saving costs.
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